Chicago, IL
Full-time
Salary: $17.00 /hour
Midwest Foods is a wholesale food distributor providing top quality food products to numerous food establishments in Chicago, surrounding suburbs, Michigan, Wisconsin and Indiana. We import fruits & vegetables from all over the world and distribute these products to local markets.
Job Description:
• Support and assist sales team and other departments, as needed
• Resolve all customer inquiries/complaints on a daily basis through consistent phone and email communication
• Serve as point of contact for our sales team and house accounts
• Establish and maintain relationships with current and potential customers
• Process orders via email, online and phone, ensuring they are accurately entered into the system
• Maintain database by entering new and updated customer account information in multiple software programs
• Welcome and orientate new customers to Midwest Foods
• Welcome and support the training process for BDA
• Complete individual projects as assigned by manager (see list of examples below, this list is not all inclusive)
Order guide maintenance:
- Pricing quotes
- Basic usage reports
- Product information
- Samples/Donations
- Delivery times
• Provide administrative support
• Update and follow up on cases in a timely manner
• Remain current in product knowledge in order to troubleshoot and resolve issues
• Communicate important feedback externally and internally
• Weekly sample boxes for BDA Team
• Work directly with shipping to coordinate delivery windows, and special delivery instructions
• Create and Maintain Spec Sheets for accounts
• Maintain CRM (Zoho)
• Review BDA calendars compared to weekly plan follow-up as needed
• Prepare relevant reports as needed
Qualifications:
• Excellent Organizational skills
• Experience with NetSuite
• Ability to communicate effectively with superiors, colleagues and customers
• Excellent phone demeanor and ability to stay calm in stressful situations
• Displays on-time attendance and dependable reliability
• Thrives in a team environment
• Maintains positive business relationships to ensure future sales
• Continually seeks to understand and act upon customer needs, concerns and priorities
• Demonstrates ongoing enthusiasm and commitment to the work load assigned
• Critical thinking skills
• Ability to Problem Solve by using Root Cause Analysis
• High School Degree
Preferred:
· Experienced with NetSuite
Benefits:
• Health/Dental/Life/Vision/STD/LTD Insurance/401k
• Vacation and PTO
