In House Sales Assistant

Chicago, IL
Full-time
Salary: $17.00 /hour


Midwest Foods is a wholesale food distributor providing top quality food products to numerous food establishments in Chicago, surrounding suburbs, Michigan, Wisconsin and Indiana. We import fruits & vegetables from all over the world and distribute these products to local markets.

Job Description:

• Support and assist sales team and other departments, as needed

• Resolve all customer inquiries/complaints on a daily basis through consistent phone and email communication

• Serve as point of contact for our sales team and house accounts

• Establish and maintain relationships with current and potential customers

• Process orders via email, online and phone, ensuring they are accurately entered into the system

• Maintain database by entering new and updated customer account information in multiple software programs

• Welcome and orientate new customers to Midwest Foods

• Welcome and support the training process for BDA

• Complete individual projects as assigned by manager (see list of examples below, this list is not all inclusive)

Order guide maintenance:

  • Pricing quotes
  • Basic usage reports
  • Product information
  • Samples/Donations
  • Delivery times

• Provide administrative support

• Update and follow up on cases in a timely manner

• Remain current in product knowledge in order to troubleshoot and resolve issues

• Communicate important feedback externally and internally

• Weekly sample boxes for BDA Team

• Work directly with shipping to coordinate delivery windows, and special delivery instructions

• Create and Maintain Spec Sheets for accounts

• Maintain CRM (Zoho)

• Review BDA calendars compared to weekly plan follow-up as needed

• Prepare relevant reports as needed

Qualifications:

• Excellent Organizational skills

• Experience with NetSuite

• Ability to communicate effectively with superiors, colleagues and customers

• Excellent phone demeanor and ability to stay calm in stressful situations

• Displays on-time attendance and dependable reliability

• Thrives in a team environment

• Maintains positive business relationships to ensure future sales

• Continually seeks to understand and act upon customer needs, concerns and priorities

• Demonstrates ongoing enthusiasm and commitment to the work load assigned

• Critical thinking skills

• Ability to Problem Solve by using Root Cause Analysis

• High School Degree

Preferred:

· Experienced with NetSuite

Benefits:

• Health/Dental/Life/Vision/STD/LTD Insurance/401k

• Vacation and PTO

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