Customer Service Representative

Chicago, IL 60632
Full-time


Midwest Foods is a wholesale food distributor providing top quality food products to numerous food establishments in Chicago, surrounding suburbs, Michigan, Wisconsin and Indiana. We import fruits & vegetables from all over the world and distribute these products to local markets.

Job Description:

• Manage high volume of phone calls

• Receive and process orders

• Accurately enter data within various software programs

• Identify, assess and handle customers’ request

• Establish and maintain relationships with current and potential customers

• Handle complaints, provide appropriate solutions and ensure resolution

• Prepare relevant reports daily

• Collaborate and support across many departments

• Provide administrative support

• Remain current in product knowledge in order to troubleshoot and resolve issues

• Communicate important feedback externally and internally

• Work directly with shipping to provide customers estimated time of delivery

Qualifications:

• 1 year of Customer Service Experience

• Working knowledge of Microsoft Office

• Computer savvy

• Attention to detail

• Ability to enter data quickly and accurately (60 wpm)

• Effectively multi-task and prioritize time

• Ability to communicate effectively with superiors, colleagues and customers

• Critical thinking skills

• Flexible to work schedule

• High School Degree

Preferred:

· Experienced with NetSuite

Benefits:

• Health/Dental/Vision/Life/STD/LTD Insurance

• Vacation and PTO

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