Customer Service Representative/Order Entry 2nd Shift 1pm-9pm

Chicago, IL
Full-time
Salary: $14.50 /hour


Midwest Foods is a wholesale produce distributor located in Chicago. We are looking for a full time Order Entry/Customer Service Representative for the night shift. This position answers phones and receives orders from our customers, as well as handles any additional customer service support they may require.

Shift:

* Sunday to Friday (Saturdays off plus a flexed week day off)

* 1PM – 9PM (2nd Shift)

Job Description:

* Manage high volume of phone calls

* Able to handle finishing bills for 40 routes (600 invoices) in a timely manner.

* Receive orders over the phone, e-mail, fax, and online and accurately enter them into the system

* Identify and assess customers’ needs to achieve satisfaction

* Build sustainable relationships and trust with customer accounts through open and interactive communication

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution

* Follow communication procedures, guidelines and policies

* Collaborate with co-workers to ensure all orders are entered for the day

Job Requirements:

* Proficient using a PC or Mac as well as Microsoft programs

* Strong phone presence and active listening skills

* Excellent communication skills

* Ability to multi-task, prioritize, and manage time effectively

* Great attention to detail

* Proven customer support experience

* Experience in data entry and navigating databases

* Flexible to work evenings and overnights, as well as holidays

* Typing skills 60 wpm

* High School Degree

Benefits:

* Health and Dental Insurance

* Vacation and PTO

Job Type: Full-time

Salary: $14.50 /hour

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